Support Anywhere
For organisations wishing to provide a client support service integrated with the base contact management function support anywhere provides sophisticated recording, monitoring and reporting.
Your clients will contact you via a number of methods and all can be recorded as either a new case, or a new activity within an existing case. Each activity builds up the progression of a case from first notification through to closure.
As the support anywhere module is integrated with the other modules the case history becomes part of the valuable contact record and is available to be reviewed by all authorised users, this is particularly useful for sales, marketing and support functions.
Depending on your organisations email infrastructure specified email inboxes can be automatically monitored and presented to support teams for action and case creation.
